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Terms and conditions

Terms & Conditions - Evolution Education Ltd t/a LoveScience

Terms & Conditions

- What these terms cover. These are the terms and conditions on which we supply our services to you.

-  Services covered by these terms and conditions. For the purposes of these terms, Our services are primary science workshops, clubs or parties carried out in your venue or at a venue organised by us. For holiday club bookings, please also see additional terms and conditions on any 3rd party booking site.

Definitions: “

You” or “your”- the client making the original booking

“Us” or “we” - The LoveScience franchise owner or their representative.

“The service” - the workshop, party or activity as per the booking form How we may contact you.

- If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1 . OUR CONTRACT WITH YOU

Your contract is with the LoveScience franchise carrying out the service. Neither Evolution Education Ltd or LoveScience HeadQuarters is responsible for delivery or fulfillment of any booking.

2. BOOKING THE SERVICES

2.1 Your expectations Images of our services on our website and social media channels are for illustrative purposes only and may not reflect the activities in your workshop. Experiments and activities for your workshop will be agreed in writing before the issuing of a booking form. It is your responsibility to ensure that the information on the booking form reflects your requirements.

 2.2 Your booking will be considered confirmed once you have received a booking form from us outlining the date, time, venue and workshop content. At this time a contract will come into existence between you and us.

3. MAKING CHANGES

3.1 If you wish to make a change to the Services you have booked, please tell us as soon as possible. In all instances, we will endeavour to make the changes requested but there may be occassions on which this will incur an additional cost. If so, we will inform you in writing and not make any changes without your written confirmation

. 3.2. We may change our Services:

 3.2.1 to reflect changes in relevant laws and regulatory requirements; and

 3.2.2 to implement minor technical adjustments and improvements.

4. DELIVERING THE SERVICES

4.1 We will carry out the Service on the date set out on the booking form.

 4.2. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services and products you have paid for but not received.

 4.3 If you do not allow us access to your property (or the agreed location for the performance of the Services) to perform the Services as arranged (and you do not have a good reason for this) you will still be liable for the full cost of the Service even if it is not carried out.

4.4 We may need certain information from you so that we can supply the Services safely. If this information is not supplied by the date requested, we reserve the right to cancel the booking.

4.5 If you do not pay us for the Services as per the payment terms outlined below and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Services. We will inform you of this in writing.

5. YOUR RIGHTS TO END THE CONTRACT/CANCELLATIONS

5.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

5.1.1 If you want to end the contract because of something we have done or have told you we are going to do, see clause 2; 5.1.2 If you have just changed your mind, see clause 3. You may be able to get a refund if you give us more than 30 days written notice before the start of the Service, but this may be subject to deduction - these limitations are outlined below.

5.1.3 In all other cases (if we are not at fault and there is no right to change your mind), see clause 6

 5.2 Ending the contract because of something we have done or are going to do. I If you are ending a contract for any reason below, the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:

5.2.1 we have told you about an upcoming change to the Services or these terms which you do not agree to;

5.2.2 we have told you about an error in the price or description of the Services you have booked, and you do not wish to proceed;

5.2.3 there is a risk that supply of the Services may be significantly delayed because of events outside our control;

 5.2.4 we have suspended supply of the Services Or

5.2.5 you have a legal right to end the contract because of something we have done wrong.

5.3 For most Services booked online you have a legal right to change your mind within 14 days and receive a refund (subject to clauses 8.4 and 8.5 below). (Consumer Contracts Regulations 2013)

 5.4. You do not have a right to change your mind once the service has been delivered.

5.5 You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the Services you cannot change your mind, even if the period is still running.

5.6 Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation for work completed or additional costs incurred. To end the contract for any of the reasons above - contact the person you have made the booking with or contact Head Office at hello@lovescience.co.uk

 6. OUR RIGHTS TO END THE CONTRACT

6.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

 6.1.1 you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due

; 6.1.2. you do not provide us with information that is necessary for us to provide the products as outlined above

6.1.3 you do not allow us access to your premises to deliver the services. Or

6.1.4 In the case of holiday and school clubs or classes, we operate a zero tolerance on bullying or intimidating behaviour and reserve the right to refuse entry to any person whose behaviour we deem unsafe or unreasonable. In this case no refuend will be offered.

6.2. If we end the contract in the situations set out in clause 1 we will not refund any money you have paid in advance for products and we may deduct or charge you for reasonable compensation for the net costs we will incur as a result of your breaking the contract.

7. IF THERE IS A PROBLEM WITH OUR SERVICES

If you have any problems, please contact us at hello@lovescience.co.uk as per our complaints procedure.

 8. PRICE AND PAYMENT

 8.1 The price of the service booked will be agreed in writing and confirmed on the booking form.

 8.2 It is always possible that, despite our best efforts, some of the Services you book may be incorrectly priced. If this occurs and the price quoted is lower, we will honour the lower price. If the price quoted is higher, we will contact you to ascertain whether or not you wish to continue with the booking.

8.4 Payment terms vary depending on the service booked:

8.4.1 For Services booked by a school or organisation: (a) Payment is due within 14 days of the date of our invoice. (b) If the school cancels the Services :- (i) more than 30 days before the date the Services are to be delivered we will waive 100% of the invoice amount. (ii) With 14-30 days notice, we will waive 50% of the invoice amount (iii) Under 14 days notice will result in the entire invoice becoming due.

8.4.2 If the Services booked are by an individual:- (a) A non-refundable deposit of £50.00 is payable at the time the booking is made. The balance is payable 7 days prior to the party. (b) If you cancel the Services:- (i) more than 30 days before the date the Service, we will waive 100% of the balance. (ii) With 14-30 days notice, we will waive 50% of the balance (iii) With under 14 days notice, the full balance will become due.

 8.4.3 - For holiday and after school clubs;- (a) payment is due at the time of booking prior to the event (b) if you cancel the booking:- (i) With more than 7 days notice, a 100% refund will be issued (ii) From 48 hours - 7 days notice - a 50% refund will be issued (iii) Under 48 hours - no refund will be issued

8.5 If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

8.6 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

9.2 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

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